Returns and warranty

1. Right of withdrawal (14 days)

For catalogue products you can withdraw from the contract within 14 days of receiving the parcel, without giving a reason (Romanian GEO 34/2014).

Tell us by email at contact@clgworks.ro with the order number and the items. You may use the model form in Annex 1 of GEO 34/2014, but don't have to.

Send the items back within 14 days of telling us, to the address we give you. You pay the return shipping.

We refund everything you paid, including standard delivery, within 14 days of your notice. We may wait until we receive the items or proof of dispatch. Refunds go back the way you paid (to the card, or by bank transfer for cash on delivery).

You're responsible for loss of value if you handled the item beyond what's needed to check it (for example, fitted it permanently or damaged it).

2. Exception: parts made to your specifications

Parts designed or made specially for you from a request (photos, samples, measurements) and an accepted quote cannot be returned under the right of withdrawal (GEO 34/2014, Art. 16(c)). The quote says so clearly before you pay.

The guarantee of conformity below still applies to them.

3. Legal guarantee of conformity (2 years)

We're liable for any lack of conformity that shows within 2 years of delivery (GEO 140/2021): for example a part broken on arrival, with a print defect, or that doesn't fit although the description said it would.

Write to contact@clgworks.ro with the order number and a photo. We remake or replace the part for free, or refund you if that's not possible. We pay the shipping.

It doesn't cover normal wear, wrong fitting, other uses or modifications.

4. Damaged parcel

If the parcel arrives visibly damaged, ask the courier for a report or take photos, and write to us within 48 hours. We'll handle it with the courier.